Support

Something not working, or an idea? Email support@getpupsays.com and a real person will reply.

How does the countdown work?

After a pee (or an accident), Pup Says estimates when the next trip is due: about one hour for every month of your puppy's age, plus one, up to six hours, a little sooner for small breeds and longer overnight. A meal, a drink or waking from a nap brings it forward, because those get things moving within minutes. It's a guide, not a rule; watch your own dog.

My dog's cartoon doesn't look right

Settings → Redo cartoon draws it again. Photos where your dog is clearly in view, in good light, work best. You can redraw up to 3 times a day and 6 times a month.

It says my photo isn't a dog

The app checks the photo before drawing. Try one where your dog fills more of the picture.

I'm not getting reminders

Check the iPhone's Settings → Notifications → Pup Says is on, and that Reminders is on in the app's Settings. Reminders need a pee logged to know when the next trip is due.

How do I add the widgets?

Home Screen: touch and hold an empty spot, tap Edit → Add Widget, and pick Pup Says. Lock Screen: touch and hold the Lock Screen, tap Customize, then tap the widget area and pick Pup Says.

How do I delete my data?

In the app, Settings → Delete everything. See the privacy policy for what's stored where.